FAQ

General

Please save your photos as high-res JPEG files (300 DPI) using the sRGB color space. When you are placing your order, you’ll be able to provide a link to where your photos are stored. We recommend using Dropbox or WeTransfer but any file sharing service will work. If you don’t have a Dropbox account, we can create a folder on our account that you can use to upload your photos to. Please don’t use any symbols (e.g. +, &, etc…) when you are naming your files.

Once you place an order and upload your photos, we will design your album within 5 business days and e-mail it to you for review. After you approve the design, we will print, bind, and ship the album to you within 2-3 weeks via UPS ground.

Yes! We can make studio samples of all of our albums. Studio samples are 20% off the listed price and they cannot be combined with any other offers or promotions. When you are placing your order, check the box that indicates that the album will be a studio sample. We will deboss “studio sample” on the inside back cover of the album.

Yes! We offer rush processing with a 7-business day turnaround for printing and binding with a 25% surcharge.

We take great care in packing your album so it doesn’t get damaged during shipping, unfortunately accidents do happen. All of our albums are shipped with insurance. Damaged packages are the responsibility of the carrier. If your package has been damaged, contact us within 24 hours with a photo of the damaged product so we can send you a replacement and file a claim with the carrier.

We process your order within 24 hours of receiving it. If you would like to cancel your order, you must notify us within 24 hours of placing your order.

Yes, however please know we can not hide the name of our lab from your customers on the shipping label.

Album

A spread consists of two pages. All of our albums feature panoramic spreads. There is a very subtle crease that runs between the two pages that make up the spread. The albums open up to the inside cover that is blank. The photo spreads begin after the first page is turned.

Here are a couple of general guidelines regarding the number of photos you should upload:

  • For a 20-page (10 spreads) album we recommend between 50-60 photos.
  • For a 30-page (15 spreads) album we recommend between 60-70 photos.
  • For a 40-page (20 spreads) album we recommend between 70-80 photos.
  • For a 50-page (25 spreads) album we recommend between 80-90 photos.
  • For a 60-page (30 spreads) album we recommend between 90-100 photos.

We run a traditional “wet lab” and print all of our album spreads using a laser printer that prints at 1200 DPI. We use archival grade Fuji Lustre Silver Halide paper. Fuji Lustre is a professional grade photo paper that has rich saturated colors and a subtle texture. Archival grade papers are very resilient and are designed to last up to 100 years.

We use a proprietary dry-mount process to bind and assemble the album to prevent warping and distortions. The spreads are dry-mounted on thin but sturdy boards that are made of compressed cotton. Each spread is about 1-2 mm thick. This allows our pages to be sturdy yet sleek and very modern looking.

We generally recommend that photographers leave a ¼ inch bleed around each spread.

The thickness of a sheet of paper is indicated by its weight, measured in grams per square meter (gsm).

300 GSM is .35 mm
700 GSM is .72mm

12 × 12 albums: 5 × 5 cameo
10 × 10 albums: 4 × 4 cameo
11 × 14 / 14 × 11 albums: 5 × 7 cameo
12 × 9 / 9 × 12 albums: 9 × 6 cameo

You can choose from two fonts to have your album covers debossed, modern and serif.

  1. Our serif font can be stamped at 12pt, 24pt, & 36pt.
  2. Our modern font can only be stamped at 48pt.

Yes! Send us a JPG file with your logo and we can make a custom die to use on your albums and gift boxes. We charge a one-time fee to make the die but we don’t charge extra to stamp your logo on our products.

12 × 12 / 10 × 10
11 × 14 / 9 × 12

Mini albums come in full leather or linen wraps. We don’t offer cameos, ¾ bind, plexi covers, or debossing on mini albums.

Yes! Additional copies of the same album are 20% off the purchase price of the original album.

Please store your album in a temperature and humidity-controlled environment. Avoid placing the album under direct sunlight or in an excessively hot environment. Excessive heat can cause the adhesives to melt and warp. Use a soft cloth to remove fingerprints and avoid using water or any solvents on the cover or interior spreads.

Design

After we receive your photos, we’ll send your design to you within 5 business days.

You can either name the files in the order you want them to appear (e.g. image1, image2, etc.) or you can let us work our magic or design the album based on the content. Please don’t use any symbols (e.g. +, &, etc.) when you are naming your files.

Here are a couple of general guidelines regarding the number of photos you should upload:

  • For a 20-page (10 spreads) album we recommend between 50-60 photos
  • For a 30-page (15 spreads) album we recommend between 60-70 photos.
  • For a 40-page (20 spreads) album we recommend between 70-80 photos
  • For a 50-page (25 spreads) album we recommend between 80-90 photos
  • For a 60-page (30 spreads) album we recommend between 90-100 photos

Please save your photos as high-res JPEG files (300 DPI) using the sRGB color space. When you are placing your order, you’ll be able to provide a link to where your photos are stored. We recommend using Dropbox or WeTransfer but any file sharing service will work. If you don’t have a Dropbox account, we can create a folder on our account that you can use to upload your photos to. Please don’t use any symbols (e.g. +, &, etc…) when you are naming your files.

All of our albums include two revisions free of charge. Subsequent revisions are $20.00 each. We spend quite a bit of time working with our clients to design the perfect album so it’s rare that it takes more than two revisions to finalize a design.

Absolutely! We’ll send your design to you via our online album proofing software without any Penguin Albums branding.

Yes! If you would like to design your own album, please contact us beforehand. We will provide you with our design specifications (bleed lines and trim marks) so you can design your own spreads.